FAQ
Frequently Asked Questions
What is 925 sterling silver?
925 sterling silver is the highest standard for silver jewelry—92.5% pure silver mixed with 7.5% alloy (usually copper, zinc, or nickel) for durability. Every piece from My Celtic Knot is crafted with authentic 925 sterling silver, plated in 18k white gold for lasting shine.
What payment methods do you accept?
We accept all major credit cards, ShopPay, PayPal, Visa, Mastercard, American Express, and Discover.
When will my credit card be charged?
Your card is charged immediately when you place your order.
How much is shipping?
Shipping costs vary by location and will be calculated at checkout.
How long will delivery take?
Delivery typically takes 3–5 business days in most regions, but can take up to 2–3 weeks depending on your location and customs processing.
How do I track my order?
Create an account at checkout and opt in for updates. You’ll receive tracking info via email as soon as your order ships.
Which countries do you ship to?
We ship worldwide to most major countries. Select your location at checkout to confirm availability.
What is your return policy?
We do NOT accept returns for personal preference. Exchanges or refunds are available only for:
- Wrong item received → Free exchange within 7 days (no refunds).
-
Wrong size ordered →
- Within 3 days: Free exchange + prepaid return label.
- After 3 days: Exchange available; you cover return shipping.
-
Damaged or defective →
- Within 7 days: Full refund after inspection.
- 8–30 days: Exchange or store credit.
All items must be unworn, in original packaging, with tags and proof of purchase. Full Return Policy →
Do your items come with a guarantee?
Yes—every purchase includes a 30-day guarantee against manufacturing defects. We’ll replace or fully refund defective items. No returns for change of mind.
Do items come in a gift box?
Absolutely! Every order includes a luxury branded gift box, gift bag, polishing cloth, jewelry pouch, and care card.
Can I ship to a different address?
Yes—just enter the recipient’s address at checkout. Add their phone number and any gift notes (e.g., “gift-wrapped with card”).
Can I modify my order after purchase?
Yes, if it hasn’t shipped yet. Contact us immediately to update size, address, or items.
Do you offer discounts?
We run exclusive promotions for subscribers. Join our newsletter to stay updated.
Do I need to sign for delivery?
Yes—for security, a signature is required. If unavailable, provide written authorization and ID for a representative.
Why do you need my real name and phone?
We prioritize clear communication and secure delivery. Your info helps us contact you if needed. We never sell your data.
Do you have a physical store?
Yes! Visit us at:
2163 E. Morgan Ave, Suite D, Evansville, IN 47711
📅 Mon–Fri: 9 AM–6 PM | Sat: 9 AM–2 PM | Sun: Closed
How long will my jewelry last?
With proper care, forever. It’s designed to be a timeless heirloom passed down through generations.
How do I care for my Celtic Knot jewelry?
- Avoid chemicals — Perfume, lotion, cleaners, sweat.
- Remove before — Sleeping, swimming, bathing.
- Avoid impact — Hard surfaces or friction.
- Store sealed — In a dry pouch or box.
- Polish regularly — Use the included cloth.
Why does my jewelry look tarnished?
Sterling silver naturally reacts to skin chemistry, air, and moisture. Our pieces are 925 silver with 18k white gold plating—tarnish is rare but can occur with improper care.
How do I restore the shine?
- Soak in warm water + mild dish soap (5 min).
- Scrub gently with a soft toothbrush.
- Dry completely with the included polishing cloth.
Good as new—ready to wear or pass down.
Ready to find your perfect piece?
Browse our collection and choose a timeless Celtic Knot design for yourself or someone special.
Shop Now →