Shipping policy

My Celtic Knot Shipping Policy

At My Celtic Knot, we take pride in delivering the highest-quality Celtic jewelry and keepsakes. Here's what to expect after placing your order:

Order Confirmation & Address Verification

After completing your order, you will receive a receipt/order confirmation email within 30 minutes. If you do not receive it, please check your spam or junk folder.

IMPORTANT: To ensure your keepsake arrives safely and as quickly as possible, please review your confirmation email and double-check that your shipping address, order details, and contact information are correct. If you notice any errors, simply reach out to us right away at [email protected]—we're happy to help!

If an address error is discovered after shipping, we will do our best to assist you, but please note that additional fees may apply for re-shipping the package.

Processing & Shipping Timeline

• Order Processing: Orders are processed within 24 hours (or the next business day if placed on a weekend or holiday). If you need to make changes or cancel your order, please contact us as soon as possible—we'll do everything we can to accommodate your request.

• Shipment Confirmation: As soon as your order ships, you'll receive an email with your tracking number and a link to follow your package's journey from our warehouse to your doorstep.

• Delivery Times:

  • Domestic (U.S.) Orders: Typically arrive within 3–5 business days after shipping.
  • International Orders: Delivery times vary but may take 7–21 business days, depending on the destination and customs processing.

We use USPS Priority Mail for most domestic orders and offer USPS Priority Mail Express options at checkout. International orders ship via USPS First-Class Package International or Priority Mail International based on weight and value.

Shipping Rates

Shipping costs are calculated at checkout based on weight, dimensions, and destination. Free standard shipping is available on all U.S. orders over $299. International customers are responsible for all duties, taxes, and customs fees imposed by their country.

International Shipments & Customs

For orders outside the United States, packages may need to go through customs, which can sometimes add extra delivery time. While we can't control these delays, we appreciate your patience and understanding. You are responsible for any import duties, taxes, or fees levied by your local customs authority.

Lost or Delayed Packages

If your tracking shows no movement for 7 business days (domestic) or 14 business days (international), contact us at [email protected]. We’ll open an investigation with the carrier and keep you updated.

Questions or Changes?

If you have any questions or need to make changes to your order, we're here to help! Just drop us a message at [email protected], and we'll take care of you. Our goal is to ensure your keepsake arrives perfectly and brings you joy!